Manage Translations

The Manage translations feature lets you work with language versions of email messages outside the editor.

You can work with translations using:

local xlsx and csv files;
Google Sheets.

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Note
The Manage translations feature is available only if the message contains at least two language versions.

Export Texts for Translation

Open the email message in the editor.
On the Message management panel, click the language switcher.
Select Manage translations.

Choose the export option.

Export to Google Sheets

Click Export to Google Drive.

Choose the export option:

To an existing spreadsheet — updates translations in an existing Google Spreadsheet.
To a new spreadsheet — creates a new Google Spreadsheet in Google Drive.

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Note
When working with Google Drive for the first time, add a Google account and grant the required permissions.

Select the account to connect to Google Drive.

Select a Google Spreadsheet.

If you export translations to an existing Google Spreadsheet, select the required sheet or create a new one.

Export to Computer

Download the file in .xlsx or .csv format.

Edit Translations

Open translations file.

The translation file contains a sheet with the following columns:

message_id – the message identifier in the system;
key – a unique key of the text element;
language — a separate column for each language version with translated texts.

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Note
If a translation is missing, the language column remains empty.

Enter translations in the corresponding language columns.

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Important
To ensure correct import, do not:

change column names;

delete or edit values in the message_id and key columns;

modify service rows: previewLink, messageName, workflowId, workflowName;

change the order of rows.

Import Translations

In the Manage translations window, choose the import option — from Google Sheets or from your computer.

Import from Google Sheets

Select an account.

Select a Google Spreadsheet.

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Note
For files with multiple sheets, you can select the required sheet with translations.

Select the sheet with translations and click Review.

Import from Computer

Drag and drop the file into the upload area or click to select it from your computer.

Select the sheet with translations and click Review.

Complete Import

The system will validate the file and prepare the content for import.

Click Import.

Click Review applied translations and return to message editing.

View a Language Version

In the message editor, click the language switcher.
Select the required language version.

Imported translations will appear in the message.